Customer Service
What size of cloth diaper do I need? How do I build a gift registry? Where is my stuff? What's the deal with BPA-free bottles, anyway?These are just a few of the questions our customer service team is ready and willing to answer for you. Drop us an email at customerservice@happygreenbaby.com. We'll get right back to you!
Shipping Rates and Policies
Most orders are shipped on the next business day. If an item is backordered, we will email you this information right away.
We ship most ground orders via USPS Priority Mail to ensure a speedy, safe delivery. Estimated delivery times are based on business days.
Ground Shipping Rates are based on your order amount:
0 to $49.99 - $6.99
$50.00 to $99.99 - $10.99
$100.00 to $149.99 - $11.99
$150.00+ - $13.99
Express Shipping Rates are as follows:
0 to $49.99 - $35.00
$50.00 to $99.99 - $40.00
$100.00 to $149.99 - $45.00
$150.00 to $199.00 - $50.00
$200.00 + - $60.00
Sorry - Svan, Naturepedic, & EcoBaby are not eligible for shipping discounts, shipping will be applied.
Items sent Express Mail may require a signature. To wave a signature requirement contact customerservice@happygreenbaby.com at the time you place your order, OR place a comment stating "NO SIGNATURE REQUIRED" in the comment box upon checkout. If signature is waived Happy Green Baby will not be responsible for lost or stolen items.
Please note that oversized items, such as furniture and crib mattresses may incurr additional shipping costs. These are noted on product description and will be added to your order total.
Gift Certificates
All gift certificates expire one (1) year from date of purchase. Gift certificates are not eligible for additional discounts, unless stated. Gift certificates can only be redeemed for merchandise, and can't be used toward shipping charges. If you do not use your entire gift certificate balance, you may do so later. Lost and/or stolen gift certificates can not be replaced. Please treat them as cash. If you need any assistance using your gift certificate please contact us at customerservice@happygreenbaby.com and we will be more than happy to assist you.
International Orders
Please complete your order through the website. Due to the limitations of the site, a shipping charge will not appear in your order total. We will respond to you via email with a quote for international shipping charges. Your credit card will then be charged for shipping. If you choose to use paypal you will receive a request from Paypal for shipping charges. Items will not be shipped until shipping payment is received. There is a minimum order of $50 for all international orders. International orders are not eligible for free shipping discounts.
Please note: HappyGreenBaby.com is not responsible for any additional tax, customs fees or other additional expenses applied by the recipient's country. Happygreenbaby.com is also not responsible for packages once they are received by customs. Lost or stolen packages, or packages not delivered due to customs will not be replaced or refunded by happygreenbaby.com.
Return Policy
If you are not happy with your purchase from HappyGreenBaby.com, simply return the unused item to us within 30 days for a full refund (this does not include shipping). Clothing must have original tags on them. Mattresses will only be returned if they are in the original, unopened package. If they are opened we can not return them. If the item is defective or damaged in shipment, it's the same deal.
All sales are final on sale and clearance merchandise with no returns or exchanges.
Happygreenbaby.com is not responsible for lost return items in the mail; please get a tracking number and insurance.
We do not accept returns on gift certificates. Please treat gift certificates as cash. Happygreenbaby.com is not responsible for lost or stolen gift certificates once delivered.
Send returns to:
Returns: HappyGreenBaby
13265 S. Akagi Lane
Draper, UT 84020
Before you send back any items, please just let us know what's coming by emailing us at customerservice@happygreenbaby.com.
Most orders are shipped on the next business day. If an item is backordered, we will email you this information right away.
We ship most ground orders via USPS Priority Mail to ensure a speedy, safe delivery. Estimated delivery times are based on business days.
Ground Shipping Rates are based on your order amount:
0 to $49.99 - $6.99
$50.00 to $99.99 - $10.99
$100.00 to $149.99 - $11.99
$150.00+ - $13.99
Express Shipping Rates are as follows:
0 to $49.99 - $35.00
$50.00 to $99.99 - $40.00
$100.00 to $149.99 - $45.00
$150.00 to $199.00 - $50.00
$200.00 + - $60.00
Sorry - Svan, Naturepedic, & EcoBaby are not eligible for shipping discounts, shipping will be applied.
Items sent Express Mail may require a signature. To wave a signature requirement contact customerservice@happygreenbaby.com at the time you place your order, OR place a comment stating "NO SIGNATURE REQUIRED" in the comment box upon checkout. If signature is waived Happy Green Baby will not be responsible for lost or stolen items.
Please note that oversized items, such as furniture and crib mattresses may incurr additional shipping costs. These are noted on product description and will be added to your order total.
Gift Certificates
All gift certificates expire one (1) year from date of purchase. Gift certificates are not eligible for additional discounts, unless stated. Gift certificates can only be redeemed for merchandise, and can't be used toward shipping charges. If you do not use your entire gift certificate balance, you may do so later. Lost and/or stolen gift certificates can not be replaced. Please treat them as cash. If you need any assistance using your gift certificate please contact us at customerservice@happygreenbaby.com and we will be more than happy to assist you.
International Orders
Please complete your order through the website. Due to the limitations of the site, a shipping charge will not appear in your order total. We will respond to you via email with a quote for international shipping charges. Your credit card will then be charged for shipping. If you choose to use paypal you will receive a request from Paypal for shipping charges. Items will not be shipped until shipping payment is received. There is a minimum order of $50 for all international orders. International orders are not eligible for free shipping discounts.
Please note: HappyGreenBaby.com is not responsible for any additional tax, customs fees or other additional expenses applied by the recipient's country. Happygreenbaby.com is also not responsible for packages once they are received by customs. Lost or stolen packages, or packages not delivered due to customs will not be replaced or refunded by happygreenbaby.com.
Return Policy
If you are not happy with your purchase from HappyGreenBaby.com, simply return the unused item to us within 30 days for a full refund (this does not include shipping). Clothing must have original tags on them. Mattresses will only be returned if they are in the original, unopened package. If they are opened we can not return them. If the item is defective or damaged in shipment, it's the same deal.
All sales are final on sale and clearance merchandise with no returns or exchanges.
Happygreenbaby.com is not responsible for lost return items in the mail; please get a tracking number and insurance.
We do not accept returns on gift certificates. Please treat gift certificates as cash. Happygreenbaby.com is not responsible for lost or stolen gift certificates once delivered.
Send returns to:
Returns: HappyGreenBaby
13265 S. Akagi Lane
Draper, UT 84020
Before you send back any items, please just let us know what's coming by emailing us at customerservice@happygreenbaby.com.
